Effective Date: September 3, 2026

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These Terms of Use govern the use of EBN POS, an internal point-of-sale system operated by Evergreen Basic Needs.

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EBN POS is intended for authorized use by Evergreen Basic Needs personnel and is not offered as a commercial software product to the general public.

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Authorized Use

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EBN POS may only be used by authorized employees, volunteers, managers, administrators, or other personnel acting on behalf of Evergreen Basic Needs.

Users must only access features and information necessary for their assigned duties.

Access credentials, PINs, or administrative permissions must not be shared with unauthorized individuals.

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Purpose of EBN POS

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EBN POS is used to support retail operations at Evergreen Basic Needs Thrift Store, including:

• Recording sales

• Processing cash and electronic payments

• Connecting with supported Clover payment devices

• Managing transaction records

• Processing voids or refunds where authorized

• Supporting cash reconciliation and till closeout

• Producing operational and financial reports

• Maintaining audit records associated with store transactions

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Clover Payment Processing

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EBN POS may connect to Clover payment devices and Clover services to process card-present payments.

Clover is responsible for the processing of sensitive payment-card information through its own systems and devices.

EBN POS is designed so that sensitive payment-card information such as full card numbers, security codes, PINs, magnetic stripe data, and EMV chip data is not entered into or stored by EBN POS.

Use of Clover devices and services may also be subject to Clover's own agreements, policies, and terms.

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Accuracy of Transactions

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Authorized users are responsible for reviewing transaction information before completing a sale, refund, void, cash adjustment, or other financial operation.

Where EBN POS receives a payment result from Clover or another payment provider, users should follow the system's displayed payment status and established Evergreen Basic Needs procedures.

Users must not intentionally:

• Record false transactions

• Alter financial records without authorization

• Circumvent payment-processing controls

• Attempt to process unauthorized refunds or voids

• Access administrative functions without permission

• Interfere with the security or operation of EBN POS

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Availability

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Evergreen Basic Needs makes reasonable efforts to maintain EBN POS and its supporting systems.

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However, uninterrupted availability is not guaranteed.

Temporary interruptions may occur due to:

• Network outages

• Hardware failures

• Clover service interruptions

• Maintenance

• Software updates

• Power outages

• Other technical problems

Authorized personnel should follow Evergreen Basic Needs' established fallback procedures when the system or payment services are unavailable.

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Data and Records

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Transaction and operational information entered into or generated by EBN POS may be retained by Evergreen Basic Needs for accounting, reporting, audit, troubleshooting, operational, and legal purposes.

Users should not attempt to delete, alter, conceal, or falsify transaction records except through authorized correction procedures provided by the system.

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Security

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Users must take reasonable steps to protect EBN POS and connected devices from unauthorized access.

This includes:

• Keeping login credentials and PINs secure

• Signing out when appropriate

• Restricting access to administrative functions

• Reporting suspected unauthorized access

• Following established device and network security procedures

Any suspected security issue involving EBN POS or connected Clover equipment should be reported to Evergreen Basic Needs as soon as reasonably possible.

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Ownership

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EBN POS, including its software, interface, configuration, documentation, and related materials, is maintained for the internal use of Evergreen Basic Needs.

No rights are granted to copy, distribute, sell, sublicense, reverse engineer, or commercially exploit EBN POS outside its authorized organizational use unless expressly approved by Evergreen Basic Needs.

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Third-Party Services

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EBN POS may rely on third-party products or services, including Clover payment services.

Evergreen Basic Needs is not responsible for the independent operation, availability, policies, or security practices of third-party services.

Use of those services may be governed by separate terms between Evergreen Basic Needs and the applicable provider.

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Limitation of Liability

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EBN POS is provided for internal operational use.

To the extent permitted by applicable law, Evergreen Basic Needs is not responsible for indirect, incidental, or consequential losses resulting from temporary system outages, hardware failure, network interruption, third-party service interruption, or authorized use of the system.

Nothing in these Terms limits any responsibility that cannot legally be limited under applicable law.

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Changes to These Terms

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Evergreen Basic Needs may update these Terms of Use from time to time to reflect changes to EBN POS, its Clover integration, operational procedures, or applicable requirements.

The effective date at the top of this page will be updated when material changes are made.

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Contact

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Questions about EBN POS or these Terms of Use may be directed to:

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Evergreen Basic Needs
Gimli, Manitoba, Canada

Email: programs@evergreenbasicneeds.com
Phone: (204) 642-9736
Website: https://www.evergreenbasicneeds.com