FREQUENTLY ASKED QUESTIONS

When do you take donations?

Donations of used clothing, household items, furniture and other miscellaneous items are accepted on the following days:

 

Mondays 10:00 a.m. – 4:00 p.m.

Tuesdays 10:00 a.m. – 4:00 p.m.

Fridays 10:00 a.m. – 4:00 p.m.

Saturdays 10:00 a.m. – 4:00 p.m.

 

(Excluding statutory holidays)

If you are unsure if we will take an item, please call 204 642 9736.

We do offer a complimentary pick-up service for larger furniture items. 

Please call 204 641 3568 to schedule a pickup.

Why do you close the receiving area for donations?

Occasionally we may have to close the receiving area to donations because of health and safety concerns with the sheer volume of donations.  If all the sheds are full and we cannot maintain safe passageways within the building, we must close.  It may take a day or two of work for our staff and volunteers to clear the backlog.  These times are posted on Facebook and at the receiving door. 

If in doubt, call 204 -642-9736 to confirm!

Who is eligible for a food hamper?

EBN exists to help community members when they are faced with difficult situations in their lives.  EBN recognizes it is becoming more and more of a challenge for community members to be able to pay the bills and eat.  Many of our clients are single parents, seasonal and part-time employees, unemployed people, people living with chronic illnesses, disabled persons and seniors.

Clients must reside in the EBN catchment area which includes the RM of Gimli, Town of Winnipeg Beach, Village of Dunnottar and RM of Armstrong.  Clients need a piece of ID that ties them directly to an address in one of these areas. 

Clients are entitled to 2 hampers a month at least 2 weeks apart.

Why are your prices higher sometimes than other thrift stores?

We hear this from time to time.  We feel our prices are competitive.  New items are generally priced at 50% of the retail price and used items from 25-33% of the retail price depending on the condition of the item.  We have daily sales that are posted on Facebook and instore, so customers can get some great deals. 

All funds generated through Respun Threads stay within our catchment area.  As well as supporting the Food Bank, sales at Respun Threads support employment opportunities and other programs that are run through our facility.  Except for the Covid 19 Pandemic time frame, EBN does not receive operational grants from any provincial or federal government programs.  EBN has on occasion received special project grants from outside agencies. 

Why don’t you take all donations?

We do not take items that are stained, covered with pet hair, ripped, torn or smell of mold, mildew or excessive cigarette smoke.  Our customers expect items of quality and recent styles. Minor repairs and cleaning can be done; however, we do not have a surplus of staff or volunteers to do any more extensive repairs.  Larger items like fridges, stoves, washers, dryers cannot be tested properly, and we simply do not have the storage area for these items.

From time to time we do have clients who need one of these items, so please check with the Food Bank Coordinator first before you pass it on.

Before donating, ask yourself ‘Would I as a customer want to purchase this item if I saw it on the shelves at EBN?’  If the answer is yes, bring it down!  If the answer is no, please recycle it in another way.

Why do you give food away to schools, summer camps, day care centers and other community groups?

We not only help individuals in need, but we also assist other community groups such as Schools, Day Care Centers, Resource Center, Women’s Resource Center and if available we contribute food or materials for special events in the community. Food is also distributed to Northern communities. We provide surplus food from the community to ensure food security for as many people as possible.