FREQUENTLY ASKED QUESTIONS
When do you take donations?
From September Long weekend to the May Long weekend, EBN accepts donations on Tuesdays, *Wednesdays, Fridays and Saturdays from 10:00 am – 4:00 pm.
From May Long weekend to the September Long weekend EBN accepts donations on Mondays, Tuesdays, *Wednesdays, Fridays and Saturdays from 10:00 am – 4:00 pm.
*On the third Wednesday of each month we accept a large shipment of food from Winnipeg Harvest and are unable to accept donations until all the food is sorted and dispersed.
Why do you close the receiving area for donations?
Occasionally during the summer months, we may have to close the receiving area to donations because of health and safety concerns with the sheer volume of donations. If all the sheds are full and we cannot maintain safe passageways within the building, we must close. It may take a day or two of work for our staff and volunteers to clear the backlog. These times are posted on Facebook and at the receiving door.
If in doubt, call 204 -642-9736 to confirm!
Who is eligible for a food hamper?
EBN exists to help community members when they are faced with difficult situations in their lives. EBN recognizes it is becoming more and more of a challenge for community members to be able to pay the bills and eat. Many of our clients are single parents, seasonal and part-time employees, unemployed people, people living with chronic illnesses, disabled persons and seniors.
Clients must reside in the EBN catchment area which includes the RM of Gimli, Town of Winnipeg Beach, Village of Dunnottar and RM of Armstrong. Clients need a piece of ID that ties them directly to an address in one of these areas.
Clients are entitled to 2 hampers a month at least 2 weeks apart.
Why are your prices higher sometimes than other thrift stores?
We hear this from time to time. We feel our prices are competitive. New items are generally priced at 50% of the retail price and used items from 25-33% of the retail price depending on the condition of the item. We have daily sales that are posted on Facebook and instore, so customers can get some great deals.
All funds generated through Respun Threads stay in this community. As well as supporting the Food Bank, sales at Respun Threads support employment opportunities and other programs that are run through our facility. EBN does not receive operational grants from any provincial or federal government programs. EBN does receive on occasion special grants for specific programming or activity.
Why don’t you take all donations?
We do not take items that are stained, covered with pet hair, ripped, torn or smell of mold, mildew or excessive cigarette smoke. Our customers expect items of quality and recent styles. Minor repairs and cleaning can be done; however, we do not have a surplus of staff or volunteers to do any more extensive repairs. Larger items like fridges, stoves, washers, dryers cannot be tested properly, and we simply do not have the storage area for these items.
From time to time we do have clients who need one of these items, so please check with the Food Bank Coordinator first before you pass it on.
Before donating, ask yourself ‘Would I as a customer want to purchase this item if I saw it on the shelves at EBN?’ If the answer is yes, bring it down! If the answer is no, please recycle it in another way.
Why do you give food away to schools, summer camps, day care centres and other community groups?
We not only help individuals in need, but we also assist other community groups such as Schools, Day Care Centers, Resource Center, Women’s Resource Center and if available we contribute food or materials for special events in the community. Food is also distributed to Northern communities. We provide them with surplus food from the community.
Does the EBN Café compete with other restaurants in the area?
The EBN Café is in operation to offer quality home made simple meals to all members of the community. EBN considers the café a service and a place to go for a reasonably priced, friendly meal or some home-made baking to enjoy with a cup of coffee. Many of our clientele appreciate the simple, homey nature of the café. It may take a little longer to get your food, but rest assured it is made from scratch. We try to keep the costs down so that everyone can enjoy a meal out on occasion.