EBN POS Support

EBN POS is an internal point-of-sale system used by Evergreen Basic Needs Thrift Store.

This page provides basic support information for authorized EBN POS users and for Clover review purposes.

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Support Contact

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For assistance with EBN POS:

Evergreen Basic Needs
Gimli, Manitoba, Canada

Email: programs@evergreenbasicneeds.com
Phone: (204) 642-9736

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Support Hours:
Monday - Friday 10:00 - 16:00

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Common Support Questions

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What is EBN POS?

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EBN POS is the internal point-of-sale system used by Evergreen Basic Needs Thrift Store to record sales, manage payment types, reconcile tills, and support store reporting.

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How does EBN POS work with Clover?

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EBN POS can connect to a supported Clover payment device to process card-present payments.

When staff select a card payment in EBN POS, the payment amount is sent to the Clover device. The customer completes the payment on the Clover terminal, and the resulting payment status is returned to EBN POS.

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Does EBN POS store card numbers?

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No.

Sensitive payment-card information such as full card numbers, PINs, CVV/CVC security codes, magnetic stripe data, and EMV chip data is processed by Clover and is not stored by EBN POS.

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What should staff do if the Clover device does not connect?

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Authorized staff should first verify that:

• The Clover device is powered on.

• The Clover payment application is running.

• The POS and Clover device are connected to the appropriate network.

• The EBN POS connection status is checked.

• Any reconnect or connection-test options provided by EBN POS have been attempted.

If the problem continues, contact EBN POS support using the information above.

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What should staff do if a payment appears incomplete?

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Do not immediately attempt the payment again unless the previous payment result has been confirmed.

Staff should check the payment status shown by EBN POS and the Clover device and follow Evergreen Basic Needs transaction-recovery procedures.

This helps prevent accidental duplicate card payments.

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Can EBN POS be used by other businesses?

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No.

EBN POS is developed and maintained for the internal operations of Evergreen Basic Needs and is not currently offered as a commercial product or service to other merchants.

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Who can access EBN POS?

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Access is limited to authorized Evergreen Basic Needs employees, volunteers, managers, administrators, and other approved personnel.

Available features may vary based on the user's assigned role and permissions.

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Privacy

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For information about how EBN POS handles information, see:

EBN POS Privacy Policy

https://www.evergreenbasicneeds.com/ebn-pos-privacy-policy

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Terms of Use

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For the terms governing use of EBN POS, see:

EBN POS Terms of Use / EULA

https://www.evergreenbasicneeds.com/ebn-pos-terms-of-use

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Additional Assistance

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For technical issues, payment integration questions, or other EBN POS support requests, contact Evergreen Basic Needs using the support information at the top of this page.